Senior IT Support Engineer
MDE Installations is a leading national provider of electrical contracting and sustainable energy solutions across infrastructure, utilities, commercial, industrial, retail, healthcare, education and data centre sectors. We pride ourselves on safety, quality and technical excellence and are investing in IT to support our growth and digital transformation.
The role
We are now seeking a Senior IT Support Engineer to play a key role in maintaining, supporting, and enhancing our IT infrastructure, systems, and digital capabilities as the company continues to grow.
What We Offer
MDE Installations are a successful, family-run business that takes pride in our supportive and collaborative working culture. As our Senior IT Support Engineer, you’ll be joining a well-established team where your contribution is valued, and your growth is encouraged. You will have access to benefits such as:
- 30 days annual leave
- Additional days Birthday leave annually, after 12 months of continuous service
- Employee Assistance Programme
- Excellent training and development opportunities & more!
The above is not an exhaustive list of duties and the postholder may be required to undertake additional tasks and responsibilities as reasonably expected to support the needs of the business.
Location : Monaghan Office
About you
- Experienced IT Engineer / Lead IT Engineer
- Strong Microsoft 365 Windows Server knowledge
- Experience with implementing & maintaining Job Management and CRM systems.
- Understanding of ISO 27001 and compliance frameworks.
- Knowledge of operating cloud-based technologies.
- Experience with Power Automate
- Knowledge of Mobile / handheld device integration with CRM and other platforms / systems.
- Experience in a Construction / Power / Engineering / Telecoms environment (Desirable)
- Telecoms & VOIP experience, perhaps gained in a Contact Centre environment (Desirable)
- Full UK driving licence.
Roles and Responsibilities
- Installation, maintenance, and monitoring of IT infrastructure including hardware, software, networks, and cloud systems.
- Involvement with the roll out of upgrades, migrations, and new system rollouts.
- Ensuring compliance with ISO 27001 standards, maintaining security policies, risk assessments, and documentation.
- Supporting the implementation of automated workflows using Microsoft Power Automate and similar tools to optimize IT operations and support digital transformation initiatives.
- Assisting with the development and training of cybersecurity and IT best practices
- Supporting with ERP lifecycle projects, including requirements gathering, system design, testing, deployment, and post-implementation support
- Working within IT budgets, and building good supplier relationships
- Monitoring system performance and implement improvements to enhance reliability, efficiency, and scalability.
- Supporting with disaster recovery and business continuity planning.
- Providing hands on support and deal with complex technical issues.
- Providing guidance where required to junior staff
- Collaborating with the senior team to ensure business objectives are being met through the IT strategy.
MDE Installations is an equal opportunities employer.